Subprocessors
Third parties that process personal data on our behalf to provide the service, with purpose, location and transfer safeguard.
Last change: October 5, 2026
| Subprocessor | Purpose | Data categories | Processing location | Transfer safeguard | Applies to |
|---|---|---|---|---|---|
| OVH SAS | Hosting of application and database servers, managed cache and queue service, object storage for files and the retention archive, encrypted off-site backups | All Customer Data | Germany, France, United Kingdom | Adequacy decision | All customers |
| Cloudflare, Inc. | DNS, TLS encryption, web application firewall, DDoS protection and load balancing; all traffic to the Service passes through Cloudflare | All data transmitted to and from the Service (in transit) | United States | Data Privacy Framework | All customers |
| Google Ireland Limited / Google LLC (Firebase) | Real-time database for chat, direct messages, whiteboards and mailbox mirrors; chat file storage; support-widget messaging; sign-in to these services; push notifications | Messages and files in chat; content and metadata of connected mailboxes; whiteboard content; support-widget conversations; user identifiers | Belgium, Netherlands | Data Privacy Framework | All customers |
| Microsoft Ireland Operations Limited | Sending system e-mails of the platform via Microsoft 365; delivery of technical error alerts to relyd's operations team (Microsoft Teams) | E-mail addresses, message content and attachments of system e-mails; error messages, which may occasionally contain personal data | Switzerland, Ireland | Adequacy decision | All customers |
| OpenAI Ireland Ltd / OpenAI, L.L.C. | Artificial-intelligence features: summaries, drafting, extraction of data from documents such as incoming invoices, assistant and automation features. No use of the data for model training | Only the content needed for the specific request, e.g. text, e-mail or document content | United States | Standard contractual clauses | Module: Optional AI features (can be switched off per workspace) |
| Google Ireland Limited / Google LLC (Gemini API) | Artificial-intelligence features when a Gemini model is selected. Paid API tier only, no use of the data for model training | Only the content needed for the specific request, e.g. text, e-mail or document content | United States | Data Privacy Framework | Module: Optional AI features (can be switched off per workspace) |
| Google Ireland Limited / Google LLC (Google Maps Platform) | Address search and maps | Addresses entered or displayed | United States | Data Privacy Framework | Module: Address search and maps |